Refunds and Withdrawal

As a consumer in the EU you normally have 14 days to withdraw from a distance contract without giving a reason. For digital content that has not yet been supplied, that right applies in the ordinary way: write to us and we will cancel the order and refund it in full.

Because we make files available straight after payment, we ask you to confirm this at checkout, in a separate step that is never pre-ticked:

"I expressly consent to Pretty Normal People supplying the digital content immediately and acknowledge that, once supply begins, I lose my statutory right of withdrawal for this digital content."

If you do not want immediate supply, contact us before purchasing to discuss whether delayed delivery can be arranged.

If a purchased file is missing, corrupted or materially different from its description, write to support@prettynormalpeople.com with your order reference and we will help resolve the issue.

Your statutory rights remain unaffected where the digital content is faulty or not as described. We will first bring the content into conformity — correcting or replacing the files, or restoring access. Where the law entitles you to a price reduction, or to terminate the contract and receive a refund, you keep that right and we will honour it.

Paddle handles approved refunds. The time for a refund to appear depends on the payment method and bank. For an accidental duplicate purchase or another concern about an order, write to us so we can review it — your statutory rights remain unaffected.

See also Terms and Business information.